What happens when you book a chimney visit in New Bedford
From the first call to the office on Union St to the photographs you see at the end, here is how a visit from Chimney Champ’s New Bedford runs, in the order it happens. The short version: we look, we show you, and nothing gets repaired until you say yes.
Reaching the New Bedford office
One office handles every visit in the four places on our Google map. These details are copied from that profile.
- Office
- 227 Union St, New Bedford, MA 02740
- Phone
- (508) 290-3860
- Hours, day by day
- Sunday: 8 AM to 8 PM
Monday: 8 AM to 8 PM
Tuesday: 8 AM to 8 PM
Wednesday: 8 AM to 8 PM
Thursday: 8 AM to 8 PM
Friday: 8 AM to 6 PM
Saturday: closed - Where we go
- New Bedford, Dartmouth, Fairhaven, Acushnet
To ask for a visit online, use the request form: pick the service if you know it, add the town and a line about what you have noticed, and attach photos if you have them. The form sends your request to the office. It does not book a slot; the office replies by phone or email to settle the day.
The visit, in order
1. The call or the form
Tell us what you are seeing in your own words. It helps to know what the chimney serves (an open fireplace, a wood or pellet stove, a gas or oil boiler), how many flues the chimney has if you know, and when someone last looked at the flue, if you know. A phone photo of the chimney from the street and one of the fireplace or appliance tells us a lot before anyone arrives.
2. Settling the day
Any date you choose on the form is treated as a preference. The office comes back to you with an actual day and an arrival window. We work Sunday through Friday; Saturday the office is closed.
3. Arriving and protecting the room
Inside, the floor in front of the fireplace or stove gets covered before anything is opened, and for a sweep the opening is sealed so dust stays in the chimney. Outside, the first thing we judge is safe access: where a ladder can stand, how steep the roof is, whether staging is needed on a tall building. If the roof is wet, icy or too steep that day, the rooftop part waits and we tell you why.
4. Looking and photographing
We check what can be reached from below (firebox, damper, smoke chamber), look up the flue with a light or, when it is part of the visit, a camera, and examine the crown, cap, flashing and brick from above. Each finding is photographed so you can see it, including the parts in good shape.
5. Hearing what we found
You get the findings in plain words: what we saw, what it means, what should be dealt with before the chimney is used again, and what can be planned for later. If a repair makes sense, the scope is written out (the work, the materials, what it depends on) and nothing starts until you agree. When a permit may apply, we say so; the local building department makes that call.
6. After we leave
The work area should look the way it did when we came in. If something changes later, a stain comes back or the fire starts behaving differently, call the office and describe it.